Jacqueline Good

Head Product Management Processing

SIX Payment Services

Jacqueline 25+ years’ experience in the payments industry with roles in processing for issuing and acquiring, business and market development and sales and product management. She has been with Telekurs Payserv, as well as Credit Suisse and UBS Cards and Payments Product Management developing pan European Card offerings, among others with SIX Europe in Luxembourg on the Way4 platform.

Further, her areas of expertise include classic payments, implementing Payment Solutions under the SEPA and Target2 frameworks.

When she is not busy developing new products and solutions for the Swiss and European clients of SIX, she enjoys horse riding and boating.

 

What inspires me in the payments industry?

Payments tend to be the most consistently underestimated area in banks in terms of value contribution, complexity and driving factor of client “stickiness”.  After all, a payment card is the only tangible banking product (top of wallet – top of mind) and 8 out of 10 client interactions with banks are driven out of the payments business.

In spite of excursions into other interesting areas like funds and investment products, I have consistently been drawn back into the payments area.  especially at this point in time with radically changing business model and a convergence and evolution of traditional payment methods.

“Think the unthinkable and don’t believe everything you know”.